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Status and availability
gde.ee is in public beta and is provided as is, without an SLA. Instead of a promise we publish facts: current component state, incident history with causes, maintenance windows and target response times. When something breaks, this page is updated first.
Components
Web application
Landing pages, sign-in, invoice and CRM screens Operational
Landing pages, sign-in, invoice and CRM screens Operational
API and background jobs
Cloud sync, recurring invoices, overdue reminders, exports Operational
Cloud sync, recurring invoices, overdue reminders, exports Operational
Registry lookup (Äriregister, EMTA)
Company autofill; depends on state registers' availability Operational
Company autofill; depends on state registers' availability Operational
E-mail delivery
Sign-up, password reset, invitations, contact form Operational
Sign-up, password reset, invitations, contact form Operational
Payment pages and EPC QR
Public invoice pages and QR generation; actual bank transfers happen at your bank Operational
Public invoice pages and QR generation; actual bank transfers happen at your bank Operational
How this page is produced
- An independent external monitor (EU-based endpoints) checks the public endpoints every 60 seconds and records availability and response time.
- The data file behind this page is regenerated monthly; every incident entry is written by a human, with the cause, duration and the change that prevented a repeat.
- The monitor is deliberately hosted outside our own infrastructure so that an outage of gde.ee cannot take down the page reporting it.
- Until the first full month of independent monitoring has elapsed, we publish the beta period honestly as "first month of data" instead of a fabricated uptime figure.
Targets (not contractual promises)
| Indicator | Target | Note |
|---|---|---|
| Planned availability | 99.5% per calendar month | Internal engineering target during the beta; not a contractual SLA and no service credits are attached |
| Incident first response | Within 4 business hours | Detection to a public status note |
| Support first response | Within 24 business hours | Median measured in the support mailbox |
| Data loss from our bug | Affected period credited | On written request, see Terms |
Incident history
Nothing here yet — the beta period produced no confirmed incident affecting customer data. This section is filled in the same day an incident is confirmed.
Maintenance windows
- Routine maintenance: Tuesday and Thursday, 02:00–04:00 EET, announced at least 72 hours in advance on this page and by e-mail to workspace administrators.
- Emergency maintenance is announced as soon as it starts and explained afterwards.
- Database migrations are additive and are executed so that the app keeps serving reads during the window.
Reporting a problem
- Support and bug reports: support@gde.ee — include the workspace, the time in EET and what you expected to happen.
- Security issues: security@gde.ee (see the disclosure process).
- Billing questions: support@gde.ee; nothing is charged automatically after the beta.
Why there is no SLA, and what replaces it
- An early-stage product that promises 99.9% with credits would be writing a cheque it cannot cash. We would rather publish the real number.
- What you get instead: a documented exit (full export any day), a documented restore path, a public incident log, and a public change history.
- When the beta ends, the SLA draft will be published here for comment before it applies to anyone.
This page is a product and compliance document, not legal advice. Contracts, transfer mechanisms and retention periods are reviewed by Estonian counsel before they become binding.
gde.ee · Status and availability — gde.ee · https://gde.ee/en/status/